App / Mobile
If something is unclear about your account, your wallet, or how the lobby is set up, this is where we put the answers. We cover the questions we hear most — from first login through to reading your transaction history — so you can move forward without waiting for support.
Slots, live casino tables and the sportsbook are three separate areas of the lobby, each with its own rhythm. Slots run at your pace — you set the stake, spin when ready, and the result is immediate. Live tables like Classic Fan Tan Live run on a dealer's schedule, with rounds opening and closing in real time. The sportsbook follows match calendars, so basketball markets — PBA fixtures, NBA games — are available when those events are live or upcoming. What never changes across all three: one account holds everything. Your wallet balance moves freely between areas without a separate transfer step, your transaction history covers all three in one list, and the same support routes apply whether your question is about a slot spin or a sports market. Login once; everything is under your account.
Titles like Charge Buffalo Jackpot and Mayon Blast Crash run on your schedule. Set your stake, start the round when you want. Results are immediate. Your balance updates in the same wallet you use for every other area of the lobby.
Classic Fan Tan Live and similar dealer tables follow a live round schedule. You join an open round, place within the window, and watch the result unfold. The same account and wallet apply — no separate sign-in or balance transfer needed.
Basketball markets, boxing cards and Mobile Legends esports events open when fixtures are confirmed. Your bet history sits alongside your casino transactions in one account view. Check the sportsbook section to see which events are currently listed.
One login. One wallet that covers all play areas. One transaction history. One set of support routes. Whichever part of the lobby you use, the account structure behind it is the same — no switching between separate systems.
The lobby is structured around fast access from a phone. Studios like Pragmatic Play, CQ9 and Spadegaming supply the slot catalogue, while Microgaming and PlayStar contribute live tables and specialty titles. Bingo Mini Card and Pusoy Quick Match sit alongside crash games like Mayon Blast Crash, so the range covers both local favourites and internationally recognised formats. Navigation is built for one-handed use on a small screen — category tabs load the relevant section directly, and your account wallet is one tap away from any game page.
Category tabs, wallet access and account settings are all reachable from the main navigation bar. The layout does not require pinching or horizontal scrolling to find a game or check your balance. Returning users reach their last-played section in two taps.
Pusoy Quick Match, Bingo Mini Card and Billiards Nine Ball Betting sit alongside international slot titles. The catalogue reflects what Philippines players open most, drawn from studios confirmed in our lobby: CQ9, Spadegaming, Joker and others.
Your account wallet covers every area of the lobby. A balance you add via GCash is available immediately for slots, live tables or sportsbook markets — there is no internal transfer step between categories. Your current balance is shown at the top of every lobby page.
Every transaction — deposits, game rounds, withdrawals — is recorded in your account history in one place. You do not need to switch between game-area histories. The log is available after login under your account dashboard.
This page pulls together the account and lobby questions we hear most from people setting up for the first time and from returning users who hit an unexpected step. We have grouped answers around the areas where questions cluster: how the account setup works, how local payment methods connect to your wallet, what to do when a page or game does not load as expected, and how to reach support when an answer here does not resolve the issue. On the payment side, juan 360 supports GCash, GrabPay and Coins. ph for eligible Philippines accounts. The specific steps — minimum amounts, verification fields, processing instructions — are shown inside your account when you select a payment method. We do not publish fixed processing times here because the information shown in your account reflects the current state; refer to those in-account screens rather than any figure stated externally. For game-specific questions, the lobby itself is the reference point. RTP figures are shown only where the game provider or studio publishes them — you will see that figure on the game's detail screen if it is available, and nothing is displayed where it has not been confirmed. If a question you have is not covered here, the support section below lists the routes to reach us directly.
These figures reflect the structural configuration of the platform as it stands — game categories available, payment options connected, languages supported and the support routes published for Philippines accounts. They are not projections or estimates.
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If an answer here does not cover your situation, three support paths are open. Check the contact section of your account dashboard to confirm current availability for each route — the status shown there is the most accurate.
The chat window is accessible from the account dashboard and from most lobby pages. Use it for account access issues, wallet questions or payment status checks. Start a session from the chat icon in the bottom corner of your screen.
For account documentation, transaction disputes or questions that need a written record, email support is available. Response time and the current email address are listed in the Help section of your account. Keep your account reference number in the message.
The Help section inside your account covers step-by-step account processes, wallet connection instructions for GCash and GrabPay, and common error explanations. Check there first — many questions about deposits, withdrawals and verification have a published answer.
These are the areas where you can verify how the account and lobby work directly, without relying on claims. Each point describes something visible or testable in your own account session.
GCash, GrabPay and Coins. ph appear in the deposit section of your account after login. The fields, minimum amounts and verification steps shown there are the current configuration — not estimated figures. Select a method to see its current instructions.
Every deposit and withdrawal is logged in your account history with a timestamp, amount and status. The record is available after login under your account dashboard. If a transaction status is unclear, this is the first place to check before contacting support.
RTP figures are shown on the game's detail screen only where the studio publishes them. Pragmatic Play, CQ9 and Spadegaming each handle their own disclosure. If the figure is not shown, the provider has not confirmed it — we do not display a value we cannot verify.
Access to juan 360 depends on local law and is available where local regulations permit. Eligibility is confirmed during account creation. The account registration page shows the current region and age requirements — refer to those rather than any third-party description.
These are the questions we receive most often through live chat and email. Each answer points to the specific place in your account where the relevant step or setting is found.
After logging in, go to your account wallet and select Deposit. Choose GCash from the payment method list. The fields shown there — including the amount entry and any verification step — are the current instructions. Follow what is displayed on that screen; the process may update without notice on this FAQ page.
Yes. GrabPay and Coins. ph are both available in the deposit section alongside GCash. Select the method you want, and the relevant fields will appear. Your wallet balance updates from whichever method you use — there is no difference in where the funds land after a successful transaction.
Your full transaction history is under your account dashboard after login. It covers deposits, game rounds and withdrawals in a single list sorted by date. If a transaction shows a status you do not recognise — pending, processing, or failed — the account history screen includes a short status description for each entry.
Check your mobile browser first — reload the page and confirm your connection is stable. If the issue continues, clear your browser cache and try again. Some games require a minimum browser version; your phone's built-in browser may not match it. Switching to an updated browser often resolves this. If it persists, contact live chat with the game name and your device model.
Open the game's detail screen in the lobby — the RTP figure appears there if the studio has published it. Pragmatic Play and CQ9 titles typically display this. For studios where the figure is not confirmed, the detail screen will not show a percentage. We do not display a value that has not been verified by the provider.
A pending status means the transaction is still being processed between GCash and your account wallet. Check your account transaction history for the current status. If it remains pending beyond the window shown in your account, contact support via live chat and share your transaction reference number so the team can check the record on their end.
Yes. The lobby works on both mobile and desktop browsers without a separate download. Your account, wallet and game history are the same regardless of which device you use. If you start a session on your phone and return on a desktop, your account state — balance, history, saved preferences — carries over automatically after login.