App / Mobile
These terms set out the rules that apply when you open and use a juan 360 account in supported Philippines regions. Read them before you start — they cover your account, your wallet activity, and how we handle disputes.
When you create an account on juan 360, you enter into an agreement with us on the terms published on this page. These terms apply to every session you open — whether you reach us through a mobile browser, a saved home-screen link, or a direct URL. They apply to all wallet actions: deposits made via GCash, GrabPay or Coins. ph, withdrawals back to the same e-wallet, and any balance held in your account at any point. We may revise these terms when our services change or when applicable rules require it. If we make a material change, a notice will appear on the login screen or inside your account dashboard before the change takes effect. Continuing to use the account after that point means you accept the updated version. If you do not agree with a revised term, you may close your account before the change takes effect by contacting support. Availability of this platform depends on local law and is accessible only where local regulations permit. We do not make representations about access in regions where it is restricted. These terms are written in English and the English version governs in any interpretation question.
Not everything connected to your juan 360 experience is covered by these terms alone. Understanding the boundary helps you know which rules apply to which part of your account.
Creating your account, logging in, setting your password and closing your account are all governed by these terms. The steps shown on the account registration and login screens are part of this agreement, and completing them means you have accepted these rules.
Deposits and withdrawals processed through GCash, GrabPay or Coins. ph are subject to both these terms and the separate terms of each e-wallet provider. We are responsible for how the balance is recorded in your account; the e-wallet providers are responsible for their own transfer conditions.
Game titles, lobby pages, odds displays and promotional text published on juan 360 are covered by these terms. We retain the right to add, remove or adjust content without prior notice, though changes that affect existing bets or wallet balances will be disclosed in the account dashboard.
Payment processors, game studios and any external links accessed from this site operate under their own terms. We do not control those third-party conditions, and these terms do not extend to them. Check the relevant provider's published rules for those services.
These terms are not one-way. You have practical actions available to you at any point during your account relationship with us. Your transaction history — every deposit made via GCash or GrabPay, every withdrawal and every game round settled — is stored in your account and available for you to review from the history section after login. If a record looks incorrect, you can flag it directly through the support channel and we will check it against our system logs. You can update your account details — contact address, linked e-wallet, communication preferences — from the account settings page. Some changes, such as updating the e-wallet tied to your wallet, may require a verification step shown on screen. If you have a question about how a specific rule applies to your situation, you can raise it with support before taking action rather than after. We aim to respond to policy questions with a clear reference to the relevant clause.
Your full transaction and game history is accessible after login. Filter by date or transaction type to find the specific record you need. If something looks off, note the reference number shown in the history row before contacting support.
Update your registered contact information or linked e-wallet from the account settings page. Where a verification step is required, follow the on-screen instructions exactly as shown. We do not update account details over chat without that verification.
If a clause in these terms is unclear to you, send your question through the support channel before you take an action that depends on the answer. Quote the section heading so we can respond with the exact rule that applies to your case.
You may close your account at any time by contacting support. Any remaining wallet balance will be returned to your registered GCash, GrabPay or Coins. ph account, subject to the verification steps required at withdrawal.
Three routes are available if you have a question or dispute about anything covered in these terms. Use the channel that works best for your situation — live chat is the quickest path for account-specific questions, while email leaves a written record useful for policy disputes.
Open the chat icon from any page after login. Describe your question and include your account reference number. For policy questions, mention the section heading and we will pull the relevant clause for you.
Send your question to our support address shown in the account help section. Email is the preferred channel for formal disputes — it creates a timestamped record that both sides can refer back to if the matter needs escalation.
The help section inside your account dashboard lists answers to common policy questions and links to the current version of these terms. Check here first — many clause questions are answered without needing to open a support ticket.
These terms connect to four practical areas of how we run your account. Each one has a specific policy and a specific place in your account where the current state is shown.
We collect the information you provide at registration and the transaction records generated by your account activity. We do not sell that data to third parties. The purpose of collection is account operation, wallet verification and support. The data we hold is described in the privacy notice linked from your account settings.
We use cookies to keep your session active and to remember your login state across visits. No marketing profiling is done through cookies on this site beyond what is necessary to serve the lobby correctly. You can review and adjust cookie preferences from the browser settings on your device.
Your account is protected by the password and any additional verification step you set at registration. We will never ask for your password through chat or email. If you suspect unauthorised access, change your password immediately from account settings and contact support to flag the session.
We retain account and transaction records for as long as required by applicable rules. To request a copy of your data or to ask what we hold on your account, contact support with your account reference number. We will respond with the available data in line with the retention policy shown in the privacy notice.
The questions below are the ones we hear most from account holders reading these terms for the first time. If your question is not here, reach out through live chat or the account help section.
These terms apply from the moment you complete account registration and continue for as long as your account remains open. Every session, wallet transaction and game round is covered by the version of the terms published at the time that action takes place.
A notice appears on the login screen or inside your account dashboard before any material change takes effect. You can also check the current version at any time by opening the terms page from the footer or from your account help section. We do not change terms without a visible notification.
They cover how your balance is recorded and managed inside your juan 360 account. The transfer rules of GCash, GrabPay or Coins. ph are set by those providers separately. Both sets of rules apply at the same time — check the e-wallet provider's terms for the transfer side of any transaction.
Account access depends on local law and is available only in eligible regions. If you access the site from a location where it is restricted, these terms still apply to your existing account, but we cannot guarantee service availability. Check the access conditions shown in your account or contact support before travelling.
Any remaining balance at the time of account closure is returned to your registered e-wallet — GCash, GrabPay or Coins. ph — subject to the identity verification steps shown at withdrawal. Contact support to start the closure process and confirm the return address before the account is deactivated.
Start with the transaction history in your account to find the reference number for the record in question. Then contact support through live chat or email, quoting that reference and the specific clause or transaction you are disputing. Email creates a timestamped record, which is useful if the matter needs further review.