juan 360 Privacy Policy: How We Handle Your information
This Privacy Policy covers how juan 360 collects, stores and uses the personal information tied to your account — from the moment you register through every session you run on any device. Availability of our service depends on local law and eligible regions; the data practices described here apply wherever access is permitted.
Account data handled with care
GCash, GrabPay, Coins. ph wallet context
Your right to review and correct records
Philippines-eligible access only
POLICY POSTURE
What We Collect and Why We Collect It
When you open an account with us, we collect the information you submit during registration — name, contact details, and the e-wallet or payment identity you link for transactions. Where you use GCash, GrabPay or Coins. ph to fund your account, the reference data from those transactions is retained as part of your financial record with us. We do not store full payment credentials on our servers; payment processing is handled through the respective e-wallet platforms, and we receive only the confirmation and reference details needed to match a transaction to your account. Beyond registration, we log session activity: device type, login timestamps, pages visited within the platform and any support interactions you initiate. This activity data helps us maintain account security and investigate disputes. We also use cookies and similar technologies to keep your session active and to remember your preferences between visits. You can manage cookie behaviour through your browser settings, though disabling certain cookies may affect how the account dashboard loads. We do not sell your personal data to third parties. Where we share data — for example, with payment partners like GCash or GrabPay to verify a transaction — it is shared only to the extent needed to complete that specific operation.
GCash
Transaction references from GCash deposits are stored as part of your account's financial record. We receive confirmation data only — no full wallet credentials are held on our side.
GrabPay
GrabPay payment references follow the same handling: the confirmation reference is matched to your account record and retained for dispute resolution purposes.
Coins. ph
If you transact via Coins. ph, the same reference-only retention applies. Your Coins. ph credentials remain with that platform; we only log the transaction outcome.
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy applies to data processed through juan 360 directly. Some interactions — particularly with third-party payment platforms or external links — fall outside our direct control. The four areas below clarify what is inside and outside the scope of this document.
Account Access
Data collected when you register, log in or update your profile is fully within this policy's scope. This includes your contact details, device identifiers and login history as recorded in your account dashboard.
Transactions
Transaction references generated through GCash, GrabPay or Coins. ph are within scope as they are stored against your account. The data held by those e-wallet platforms under their own policies is outside our scope.
Site Content
Your browsing activity within the platform — game lobbies, session history, support tickets — is recorded and covered by this policy. Game content delivered by studios such as Pragmatic Play or CQ9 is served through our platform but their internal systems are outside our data scope.
Third-Party Services
Links or integrations that direct you away from juan 360 are not covered here. If you navigate to a third-party page, that site's own privacy terms govern what happens to your data from that point.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You have concrete options when it comes to the data we hold about your account. Reviewing what we store is straightforward: log in to your account dashboard, where your profile details, transaction references and session history are visible under the relevant tabs. If any record appears incorrect — a name, contact detail or linked e-wallet reference — you can submit a correction request through our support channel, and we will update the record once we verify your identity. If you want to raise a broader question about how your data is used, our support team is the right starting point. For formal data requests, such as asking us to restrict processing or to delete a closed account's records, these are handled by the same contact path with a longer review period. We aim to acknowledge formal requests promptly and keep you informed of progress. The four actions below summarise the practical steps available to you.
Review Your Records
Log in and check your account dashboard — profile, transaction history and session logs are visible there without needing to contact support.
Correct Account Details
Submit a correction request via our support channel if a name, contact detail or linked wallet reference is wrong. We verify identity before making changes.
Raise a Data Question
For questions about how specific data is used or retained, message our support team with your account reference. We will respond with the relevant detail.
Request Data Action
Formal requests — restriction of processing or deletion of a closed account's data — are handled through the same support path. A review period applies before we confirm the outcome.
DATA CONTACT PATHS
How to Reach Us About This Policy
If this policy raises a question you cannot resolve through your account dashboard, three contact paths are open to you. Use the one that fits your situation — routine account queries are fastest through live chat, while formal written requests should come through email so there is a documented record.
Live Chat
Open the chat widget from your account page for quick questions about data stored in your profile or transaction records. Best for account-level queries where a fast response matters.
Email Support
Send formal data requests — corrections, restrictions or deletion requests for closed accounts — by email. Include your account reference so we can locate your records without delay.
Account Dashboard
Before contacting support, check your dashboard first. Transaction references, session history and profile details are accessible there, and many common data questions can be answered without raising a ticket.
HOW WE HANDLE DATA
Data Handling, Cookies, Security and Retention
Our approach to data handling is built around the minimum needed to run a working account and resolve disputes. We do not collect data beyond what your account session and transactions require, and we do not retain it longer than the purpose demands.
Cookies and Session Data
We use cookies to keep your session active and to remember display preferences between visits. Functional cookies are required for the account dashboard to load correctly; analytics cookies can be managed through your browser settings. Disabling analytics cookies does not affect your ability to log in or transact.
Account Security Practices
Login activity is logged by device and timestamp. If we detect a pattern that looks unusual — such as a login from an unrecognised device — the account dashboard will reflect this in your session history. You can review recent logins there and contact support if anything looks wrong.
Data Retention
Account data is retained for as long as your account is active and for a period after closure to support dispute resolution and regulatory record-keeping. Transaction references tied to GCash, GrabPay or Coins. ph payments follow the same retention window. You can ask us for the current retention period via email support.
Requesting Changes
To correct a record, close an account or request data restriction, email us with your account reference. We confirm receipt of formal requests and provide an update once the review is complete. We do not make changes without verifying who is submitting the request.
PRIVACY QUESTIONS
Common Questions About This Privacy Policy
These are the questions we see most often from people reading this policy for the first time. If your question is not covered here, reach out through live chat or email with your account reference.
What personal information does juan 360 collect when I register?
We collect the name, contact details and e-wallet reference you provide at registration. If you link GCash, GrabPay or Coins. ph, we store the transaction reference from each deposit or withdrawal — not your wallet credentials. Device identifiers and login timestamps are also logged for security purposes.
Can I see all the data juan 360 holds about my account?
Yes. Log in to your account dashboard and check the profile, transaction history and session tabs. Most data we hold about you is visible there without contacting support. If you need records not shown in the dashboard, email us with your account reference and we will respond with the relevant detail.
Does juan 360 share my data with third parties?
We share data only where necessary to complete a specific operation — for example, passing a transaction reference to GCash or GrabPay to confirm a payment. We do not sell personal data. Studios such as Pragmatic Play or CQ9 deliver game content through our platform but do not receive your account data.
How do I correct wrong information on my account?
Submit a correction request through live chat or email. Include your account reference and the specific detail you want corrected. We verify your identity before making any change, so have your registered contact detail ready when you reach out.
How long does juan 360 keep my data after I close my account?
We retain account data for a period after closure to support dispute resolution and record-keeping requirements. Transaction references from GCash, GrabPay or Coins. ph follow the same window. Email us to ask about the current retention period for your specific account.
What happens to my data if I access juan 360 from a new device?
Your account data stays the same regardless of device. A new device login is logged in your session history, which you can review in your dashboard. If you see a login you do not recognise, contact support through live chat straight away so we can investigate and secure your account.
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