App / Mobile
These terms set out how juan 360 operates your account, handles your data and defines what you can expect from us — and what we expect from you. Access to juan 360 depends on local law and is available only where permitted in your region.
juan 360 operates as a mobile-first platform available to eligible accounts in the Philippines where local law permits. By opening an account and using services — including wallet transactions through GCash, GrabPay or Coins. ph — you confirm that you have read and accepted these terms in full. Our policy governs account registration, how you deposit and withdraw using local payment rails, how we store records of those transactions, and what happens when an account is suspended or closed. We do not make legal certainty claims about access rights; eligibility is determined by the law of your local region. Payment context matters here. When you link a GCash wallet or process a deposit through GrabPay, that transaction falls within the scope of these terms. Coins. ph transfers follow the same account-level policy. We retain transaction records as required by applicable rules, and you can request a record summary through the support channel listed on this page. These terms are updated periodically. The current version is the one shown in your account dashboard after login. If a change affects your rights in a material way, we will make the updated text available before the change takes effect.
Not every part of your experience falls under the same policy clause. This section distinguishes where our terms apply directly, and where a third party's own rules take over. Knowing the boundary helps you raise questions with the right party.
Registration, login, session management and account suspension are fully within this policy. The rules shown during account setup are part of these terms, and any change to your access status follows the process described here.
Deposits and withdrawals processed through GCash, GrabPay or Coins. ph are covered by our account-level terms. The payment rail itself — the e-wallet provider's own system — is governed by that provider's separate terms, not ours.
Game titles, lobby content, odds displays and promotional text published on juan 360 fall within our editorial scope. We are responsible for the accuracy of what we publish; game mechanics and payout structures are governed by the respective game studio.
Links or integrations pointing outside juan 360 — including external payment gateways or identity verification tools — are outside our direct policy. We cannot accept responsibility for how those services handle your data or requests.
Your account gives you a clear set of actions you can take at any time. You can review your transaction history directly from the account dashboard after login — every GCash deposit, GrabPay payment and Coins. ph transfer is logged there. If a record looks incorrect, you can raise a correction request through our support channel; we will review the relevant transaction and respond with the outcome. If your personal details on file are out of date — contact number, email address or linked wallet identifier — you can update them from the account settings page. Some changes may require you to verify ownership of the new detail before the update takes effect. For questions about what data we hold or how long we retain it, the contact route in the Support section below is the right place to start. We aim to acknowledge policy queries within the timeframe shown in your account support area.
Your full transaction log is in the account dashboard. Filter by date or payment method to find a specific GCash or GrabPay entry. The log reflects the current stored state of your account.
Navigate to account settings to update your contact information or linked wallet. Verification may be required for security-sensitive changes before they are saved.
If something in these terms is unclear or you believe an account action was applied incorrectly, reach out through the support channel. Include your account reference and the specific clause or transaction you are asking about.
For issues that cannot be resolved through the dashboard, our support team handles account-level and policy-related queries. The current contact details are listed in the Support section on this page.
Policy and account queries follow a different path from general help. Use the channels below to reach the right team for legal, data or account-rights questions. Include your account reference in any message so we can locate your records without delay.
Send policy and account-rights questions to our support email. Provide your account reference and a clear description of the issue. Response timelines are shown in your account support area.
For faster responses on account access or transaction disputes, open the live chat from your account dashboard. This channel handles Philippines-region queries including GCash and GrabPay transaction questions.
Many policy actions — reviewing records, updating details, checking your current terms version — are available directly after login. The dashboard is the first place to check before submitting a formal query.
We collect the account data you provide during registration and the transaction data generated when you use GCash, GrabPay or Coins. ph. This data is used to operate your account, verify transactions and respond to support requests. We do not sell account or transaction data to third parties for marketing.
We use session cookies to keep your account active while you browse the lobby and functional cookies to remember your settings. You can manage cookie preferences through your browser settings; disabling some cookies may affect account functions.
Account access is protected through login credentials you set at registration. If you suspect unauthorised access to your account, change your password immediately from account settings and contact support with your account reference.
We retain account and transaction records for the period required by applicable rules. After that period, data is deleted or anonymised. You can request details of what we hold by contacting support through the channel listed on this page.
When this policy is updated, the new version becomes active on the date shown in the document. The current version is always the one visible in your account dashboard after login. Material changes are flagged before they take effect.
If something in this policy is unclear, the answers below cover the questions we hear most often from Philippines account holders.
Yes. Any transaction processed through your account — including GCash, GrabPay and Coins. ph — falls within the scope of these terms. The payment provider's own rules also apply separately to how your wallet handles the transfer on their side.
Your transaction history and account details are visible in the dashboard after login. For a broader data summary or a formal data request, contact our support team by email and include your account reference so we can locate your records.
Yes. Go to account settings while logged in. Contact number, email and linked wallet details can be updated there. Security-sensitive changes may require you to verify ownership of the new detail before the update is saved to your account.
The updated version becomes active on the date shown in the document. We flag material changes before they take effect. The version currently in force is always the one displayed in your account dashboard — check there if you want to confirm which version applies to your account right now.
Access depends on local law and is available only where permitted in your region. We do not make specific legal-access claims for individual localities. Check the access notice shown during registration or login for the eligibility status applicable to your location.
Reach our support team through live chat or email and include your account reference along with the specific transaction or policy clause in question. For account access disputes, the dashboard's support section shows the current contact route and any expected response timelines.